Customer information
Last updated: November 2026
The essentials about buying from Anderton’s: allergens, our terms, refunds, your privacy, and how to reach us if you need help. If anything isn’t clear, just ask: shop 01772 783321, catering and wholesale 01772 780303.
Allergens & food information
We take allergen control seriously. We hold allergen information for every ingredient we use, and we control the risk of cross-contamination through the way we store ingredients, plan production and clean between products.
- Every product is labelled to show any of the 14 major allergens it contains, as the law requires.
- Where we can’t rule out cross-contamination from an allergen, we say so on the label.
- Buying loose from our shop counter? Products sold over the counter aren’t individually labelled, so please ask our staff for allergen information before you buy. We’ll be happy to help.
- Product information on this website is a guide. The label on the product is always the definitive source.
If you have an allergy or intolerance, please read the label, and talk to us before you order if you have any questions.
Terms & conditions
Who we are
Brendan Anderton Butchers Limited, trading as Anderton’s Ribble Valley Butchers. Registered in England and Wales, company number 04950725. VAT number 334 8092 54.
Your order
- All orders depend on availability, and some products are seasonal.
- If something isn’t available, we may offer a similar product of the same quality. It will be shown on your delivery note, and if you don’t want it, tell us within 24 hours.
- Our meat is cut by hand, so weights can vary a little from those shown.
- Photos and descriptions are a guide to our products.
Prices and payment
- Prices include VAT where it applies.
- Any delivery charge is shown at checkout.
- Online orders are paid for when you order. Orders placed in our shop or by phone are paid for when you collect from the shop.
Delivery and collection
See Delivery & collection. Delivery times are our best estimate: if we can’t deliver on the day, we’ll deliver on the next available day. Your order is your responsibility once it’s delivered or collected.
Changes and cancellations
Fresh meat is perishable, so the usual 14-day right to cancel online orders doesn’t apply once we’ve prepared your order. If you need to change or cancel, please contact us as soon as you can. For Christmas orders, the last day for changes is Saturday 19 December.
Your rights
Nothing in these terms affects your statutory rights. These terms are governed by the law of England and Wales.
Catering and wholesale customers
Trade customers buy on our trade terms, printed on the reverse of every order. In short:
- Unless we agree otherwise, payment is due by the 21st of the month after delivery, against our month-end statement.
- Please check deliveries on arrival, and tell us within 24 hours of any problem with quality or quantity.
- Goods remain ours until they have been paid for in full.
- We may charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
Refunds & returns
Please check your order when it arrives. If anything is wrong, for example damaged, incorrect or not the quality you expect, contact us within 24 hours of delivery or collection, and keep the product and its packaging if you can.
- We’ll look into it straight away and, where a product is faulty or incorrect, offer a replacement, credit or refund.
- Because fresh and frozen meat is perishable, we can’t take back products that aren’t faulty once they’ve been delivered or collected.
- Every complaint is recorded and investigated, and we use what we learn to improve.
This doesn’t affect your statutory rights.
Privacy policy
Brendan Anderton Butchers Limited (company number 04950725), trading as Anderton’s Ribble Valley Butchers, is the data controller responsible for your personal information. To ask about it, email onlineorders@brendanandertonbutchers.co.uk, call the shop on 01772 783321, or write to us at 19–23 Derby Road, Longridge, Preston PR3 3JT.
What we collect, why, and our lawful basis
| What | Why we use it | Lawful basis |
|---|---|---|
| Name, address, phone, email and order details | To take, prepare, deliver or hand over your order, and contact you about it | Contract |
| Payment details | To take payment. Card payments are handled by our payment provider: we never see your full card number | Contract |
| Order and invoice records | To keep our accounts and meet tax law | Legal obligation |
| Product and batch records linked to your order | To trace food and contact you if a product ever has to be recalled | Legal obligation (food safety law) |
| Messages and enquiries | To answer you and deal with any complaint | Legitimate interests: running our business and looking after our customers |
| Trade customer details and payment record | To run your trade account and manage credit, which may include a credit check | Contract and legitimate interests |
| Email for news and offers | To send you news and offers, only if you’ve agreed | Consent: you can unsubscribe at any time |
| Job applications | To consider you for a job and check your right to work in the UK | Steps before a contract, and legal obligation |
| CCTV images at our shop and cutting plant | To keep people and property safe, and to prevent and detect crime | Legitimate interests |
| Website data, such as cookies | To keep the site working and secure, and, if you agree, to see how it’s used | Legitimate interests, or consent for optional cookies |
Who we share it with
Only the organisations that help us run our business, and only for the reasons above: our payment provider, our website, IT and email providers, our accountants, and, for trade accounts, credit reference agencies. We may also share information where the law requires it, for example with the Food Standards Agency or the local council during a product recall, or CCTV footage with the police. We never sell your information.
How long we keep it
- Orders, invoices and accounts: 6 years from the end of the financial year they relate to, as the law requires.
- Messages and complaints: 2 years after we last dealt with you.
- News and offers: until you unsubscribe.
- CCTV: up to 28 days at the cutting plant and 38 days at the shop, unless footage is needed to investigate an incident.
- Job applications: 6 months if you’re not appointed; if you join us, your details move to your staff record.
If your information leaves the UK
Some of our service providers may store information outside the UK. When they do, we make sure it is protected to UK standards, either because the country is covered by UK adequacy regulations, or by using the ICO’s approved data transfer agreements.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to have it passed to another organisation, and to withdraw your consent at any time. We’ll reply within one month. We don’t make decisions about you by automated means alone.
If you’re unhappy with how we’ve handled your information, please tell us first. You can also complain to the Information Commissioner’s Office: ico.org.uk or 0303 123 1113.
Cookie policy
We use the cookies the website needs to work, such as remembering your basket and keeping checkout secure. We’ll only use other cookies, such as ones that help us see how the site is used, if you agree, and you can change your choice at any time.
| Cookie | What it does | Type |
|---|---|---|
Basket and checkout (woocommerce_, wp_woocommerce_session_) | Remembers what’s in your basket and keeps checkout working | Essential |
Security and log-in (wordpress_) | Keeps your account and the site secure | Essential |
| Your cookie choice | Remembers whether you’ve accepted or declined optional cookies | Essential |
Google Analytics (_ga, _ga_) | Counts visits and shows us which pages are popular. Kept for up to 2 years | Optional: only with your consent |
How you found us (sbjs_) | Records how you arrived at our site, for example from a search or social media, so we know what works | Optional: only with your consent |
You can also delete or block cookies in your browser settings. If you block essential cookies, the basket and checkout won’t work.
Accessibility
We want everyone to be able to use our website and order from us. We aim for the site to work with screen readers, keyboard navigation and larger text. If you have difficulty using any part of it, or need information in a different format, call the shop on 01772 783321 and we’ll help you order another way.
Work with us
We’re a family business with around 30 staff across production, distribution, our shop and the office. We train everyone for their role and support them to keep learning, so our team is skilled, confident and safe at work.
We’re committed to equality and fairness: we recruit, train and promote on merit alone, and we don’t tolerate discrimination, harassment or bullying. We check every applicant’s right to work in the UK, have zero tolerance of modern slavery, and expect the same of our suppliers.
Interested in joining us? Contact the cutting plant on 01772 780303 or sales@brendanandertonbutchers.co.uk, or the shop on 01772 783321 or longridgeshop@brendanandertonbutchers.co.uk.